Toy DelIvery 2026

AS A REMINDER, EMERGENCIES IN TOWN TAKE PRIORITY OVER ANY SCHEDULED DELIVERY. SEE BELOW FOR MORE INFORMATION

COMMUNICATIONS

·  All communications will be by text message or email.  Please provide accurate contact information and regularly check your texts, inbox, and spam or junk folder for lottery results, booking instructions, and delivery updates.

·  Our toy delivery crews are 100% volunteer. Volunteers coordinate this event around work, family, and other fire department responsibilities. Please allow time for a response to your call or email. We appreciate your patience.

DELIVERY SCHEDULING INFORMATION

·  Appointments for the 2026 Toy Delivery Season will be done via a lottery. If you would like to be entered into the lottery, you must fill out our online form. Registration for the lottery will open on Tuesday November 3, 2026 at 2:00pm and close on Saturday, November 7, 2026 at 10:00pm. The order for scheduling appointments will be chosen randomly BY A SOFTWARE PROGRAM. Entering the lottery does not guarantee a delivery appointment. 

·  If you were randomly selected via the lottery drawing, a representative from the committee will reach out to you to with your lottery number and your booking time window.  Bookings, in person, will take place on Wednesday, November 11, 2026 from 5p-8p and Sunday, November 15, 2026 from 1p-7p.  Both in person events will be held at 14 Meadow Road in Trumbull, CT

·  Booking appointments are assigned in lottery-number order.  Please arrive on your assigned date/time.  Arriving early does not give you the ability to schedule earlier.  

·  All bookings must be completed in person.  If you are unavailable, you can send another representative from your party

GENERAL DELIVERY INFORMATION

·  Deliveries will begin on November 27 and end on December 23. They are scheduled as follows; Wednesday, Thursday, Friday 6pm-9pm and Saturday & Sunday 5pm-9pm. Monday, December 21, 2026 and Tuesday, December 22, 2026 will be open from 6:00pm to 9:00pm

·  There will be 3-time slots available for booking deliveries on Wednesday - Friday; 6pm-8:00pm, 7:00pm-9:00pm, and a floating time slot, 6pm-9pm.  The floating time slot is for residences with more flexibility.  The Santa truck can arrive anytime within your time slot window.

·  There will be 4-time slots available for booking deliveries on Saturday & Sunday; 5pm-6:30pm, 6pm-7:30pm, 7p-9p and a floating time slot, 5pm-9pm.  The floating time slot is for residences with more flexibility.  The Santa truck can arrive anytime within your time slot window.

·  We will be doing stops by Fire Districts. Each night will have a designated Fire District. A list of dates and districts is listed below. When booking, only pick a date that we are scheduled to be in your Fire District. If you are unsure of your Fire District, please click here www.longhillfd.com/fire-district-look-up and search for your home address. Your Fire District designation will be listed for your residence. N for Nichols, T for Trumbull Center, and L for Long Hill

DELIVERY COST & GIFT DROP OFF INFORMATION

·  The cost for the delivery is $120.00 for up to 10 children and $12.00 for each additional child.

·  Non-Refundable Deposit Payment by Credit/Debit Card must be made in FULL at your in person booking. The balance owed based on the number of children you have will be paid when you drop off the toys, no exceptions.

·  Gift drop off will be held the Sunday before your delivery between 8:30am and 12:00pm* at 14 Meadow Rd. 

·  Please ensure each gift is clearly labeled with the child’s first and last name.  All gifts will be counted and bagged at the time of drop-off.  Gifts should not exceed 1ft X 1ft X 1ft.  If you are having a party, be sure the party host brings all the gifts at once.  If the party host is not available, one member from the party can collect and drop off the gifts.  We will NOT accept gifts from each individual family.

*Times subject to change based on volunteer availability and emergency call volume

NIGHT OF DELIVERY INFORMATION

·  If you’re having a party, please be sure your guests arrive before your scheduled time slot. We will call you 10-15 min before your stop.

·   Please make sure everyone is outside and ready after you receive the phone call

·  If you or anyone in your household has any illness, the Flu, or symptoms of either, we ask that you contact us immediately so we can discuss options for your delivery appointment. For the fastest response in this urgent matter, please call 203-452-2397

CANCELLATIONS

·   If you need to cancel your delivery, please email toydelivery@longhillfd.com or call (203)452-2397 as soon as possible

·  The Long Hill Fire Company #1 Incorporated reserves the right to cancel any appointments based on extenuating circumstances, including but not limited to fire or rescue emergencies, weather conditions, sickness or diseases, mechanical issues, or any other condition that may cause us to cancel. If your delivery is canceled, rescheduling is not guaranteed, but a full refund will be processed. Please allow up to 30 days for the refund to be processed